All goods delivered on behalf of Gym Ratz by any third party carrier are insured against damage during door-to-door transit/delivery. The receiver of the goods should carefully inspect all packaging for signs of damage or apparent damage upon receipt of goods. If the packaging is in anyway whatsoever, torn, crushed, missing in part or whole, or the goods themselves are damaged in anyway whatsoever, or missing in part or whole, then the third party Carrier's delivery note should under NO CIRCUMSTANCES be signed as 'Recieved in good condition' If the receiver of the goods is unsure or suspect about the goods having been damaged, then the third party Carrier's delivery note should not be signed! Instead, the receiver should clearly write on the delivery note 'GOODS RECEIVED DAMAGED' and include all details of the damage (including carton numbers, item descriptions and a description of the damage/missing parts).
UNDER NO CIRCUMSTANCES SHOULD THE RECEIVER ACCEPT ANY DAMAGED GOODS AND SIGN FOR THEM AS PER NORMAL DELIVERY. FAILURE TO INSPECT DELIVERED GOODS UPON ARRIVAL WILL INVALIDATE ANY CLAIM AGAINST THE CARRIER AND A CLAIM FOR COMPENSATION!
This does not affect your statutory rights as a consumer

INSTALLATION: If you require installation on a product / products in the catalogue, the time between order & installation may be longer than for that of delivery only.
We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
It is imperative that the space for the product/s has been cleared & that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time GymRatZ reserve the right to charge £25 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product/s are to be installed. All prices quoted are for ground floor installations in the main building of the property. Installations above or below ground floor or outside the main building i.e. an outhouse etc may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product/s to their location, if no help is available then a 2 man installation may be required at extra cost.

GymRatZ are within their rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of GymRatZ did not measure the area, then GymRatZ cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.

Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc will be chargeable. If the installation time is extended by there being inadequate parking / access then the extra time will also be chargeable at £50 per hour.
It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.

A simplified and easy to understand document relating to the terms and conditions by which all distance sellers must comply can be found on the following government page http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm

DISTANCE SELLING REGULATIONS: Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment, please ask regarding cancellation terms) for any item purchased on this site, for a full refund. This does not apply to SPECIAL ORDER ITEMS or ITEMS MADE TO YOUR SPECIFICATION, for example, our GymRatZ Commercial Range of Gym Equipment.

EXCHANGES OR RETURNS: SPECIAL ORDER ITEMS or ITEMS MADE TO YOUR SPECIFICATION are not returnable. In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part within the item, or if the entire product is faulty, a full replacement will be sent. Please note for special order items replacement parts/ item may require manufacture so please be aware of possible delays. Other returns may be subject to a 15% restocking charge (please check prior to ordering). Refunds may be obtained on completed returns or for the difference in exchanges. Shipping and handling charges are the responsability of the customer and are not refundable.

BUY WITH CONFIDENCE: Your satisfaction is very important to everyone at GymRatZ, if you are not satisfied with your order or have questions about your order, please call us on 0117 982 3397.